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  • Q How do you provide remote support and spare parts guarantee for overseas markets?

    A We have built a dual service system of "digitalization+localization". Through the built-in intelligent gateway, our engineers can achieve remote online diagnosis of over 90% of faults. For hardware replacement, as we use standardized module design, non-technical personnel can also complete module hot plug replacement under guidance. We will establish spare parts centers in major market regions or allocate a certain proportion of "emergency spare parts packages" to customers based on order size. In addition, we provide detailed video tutorials and multilingual technical manuals to ensure that customers worldwide can enjoy a worry free after-sales experience.
  • Q What is the significance of modular design for later maintenance and equipment upgrades?

    A Jiuroad's DC fast charging system adopts a highly integrated modular architecture. This means that if a power module fails, the system will automatically isolate that module and keep other modules working, achieving * * "non-stop maintenance" * *. For operators, this means zero downtime risk. At the same time, this design has strong scalability: if you invest 480kW initially, as the traffic volume increases later, you can upgrade to 960kW or higher by simply adding module slots, without the need to replace the entire machine foundation and main cables, greatly protecting your asset value.
  • Q Faced with the high cost of power grid capacity expansion, what alternative or optimization solutions do you have?

    A
    In response to the pain point of insufficient power grid capacity, we provide * * "Solar Storage Charging" integrated value-added services. By integrating industrial grade energy storage battery cabinets, the system can store energy during low demand periods and assist in high-power fast charging during peak periods, thereby reducing the instantaneous demand on the public power grid. In addition, our device supports Dynamic Load Balancing (DLB) * * function, which can automatically limit charging power based on the total load of the site, ensuring maximum charging efficiency without triggering distribution transformer tripping.
  • Q How does the "Full Flex" power allocation technology specifically improve operational efficiency?

    A Traditional fixed power allocation can lead to serious energy waste. Jiuroad's fully flexible power stack adopts dynamic matrix switching technology. When multiple vehicles are charging simultaneously, the system does not simply distribute the current evenly, but schedules it in milliseconds based on the real-time BMS requirements of each vehicle. For example, when a car is about to be fully charged (entering trickle charging), the system will automatically transfer the released module power to another vehicle that is in a low battery state and requires high current fast charging. This "on-demand allocation" logic can increase the daily average charging capacity of a single station by about 15% -20%, significantly shortening the customer's return on investment (ROI).
  • Q Is your device fully compatible with the OCPP protocol? How to ensure integration with our existing cloud platforms?

    A Interconnection is the core of Jiuroad products. Our entire line of DC and AC products natively support the OCPP 1.6J protocol and have completed the technical iteration towards OCPP 2.0.1. To ensure seamless integration, our software team provides standard API interfaces and whitelist configuration services. Before official deployment, we can conduct interoperability testing by accessing the customer's backend system through remote VPN to ensure that core functions such as charging startup, real-time billing, remote diagnosis, and firmware upgrade (OTA) run stably on your private cloud or third-party platform.
Headquartered within the High-end Equipment Manufacturing Industrial Park, we possess over 15 years of deep-rooted expertise in the convergence of power electronics and mechanical engineering.

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 +86-133-0531-2044
Shandong Gaotang High-end Equipment Manufacturing Industrial Park

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